Loan Officer Assistant

The Loan Officer Assistant’s (LOA) main responsibility is to properly assist the Loan Officer  with walking borrowers through their application process, collecting documentations and ordering 3rd party conditions. They provide all necessary information to relevant parties, answer client inquiries, and redirect questions to the Loan Officer when necessary. 

The LOA reports their progress and escalates issues to the Loan Officer. In all tasks, the LOA must follow strict privacy policies to protect the identities of all parties involved, as well as keep accurate records of loan requests. They are the key to providing a smooth and seamless loan process for both the client and internal staff. The LOA also ensures that clients receive status updates on file progress and information on what to expect throughout the process. Additional responsibilities include pre-approval assistance, researching of investor guidelines, initial disclosure assistance, loan structuring, file reviewing, and pipeline management.