The Loan Officer Assistant’s (LOA) main responsibility is to
properly assist the Loan Officer and Loan Processor with walking borrowers
through their application process, collecting documentations and ordering 3rd
party conditions. They provide all necessary information to relevant parties,
answer client inquiries, and redirect questions to the Loan Officer when
necessary. The LOA reports their progress and escalates issues to the Loan
Officer. In all tasks, the LOA must follow strict privacy policies to protect
the identities of all parties involved, as well as keep accurate records of
loan requests. They are the key to providing a smooth and seamless loan
process for both the client and internal staff. The LOA also ensures that
clients receive status updates on file progress and information on what to
expect throughout the process. Additional responsibilities include
pre-approval assistance, researching of investor guidelines, initial
disclosure assistance, loan structuring, file reviewing, and pipeline
management.